Last Updated: 3/12/2026
1. Overview
This policy outlines the terms for cancellations and refunds for bookings on the Trippi platform. It is designed to be fair to both our Customers and Vehicle Operators. This policy applies to the advance payment made by the Customer at the time of booking. For full details, please refer to our Terms of Service.
2. How to Cancel Your Booking
To cancel a booking, log in to your dashboard, go to your bookings page, and select the option to cancel. The cancellation is effective immediately, and both you and the Operator will be notified.
3. Refund Policy on Advance Payments
Your refund amount for the advance payment depends on when you cancel the trip.
100% of the advance amount will be refunded if you cancel more than 72 hours before the trip start time.
50% of the advance amount will be refunded if you cancel between 48 and 72 hours before the trip start time.
No refund will be issued if you cancel less than 48 hours before the trip start time. The advance is forfeited as a cancellation fee.
4. Cancellations by the Operator
If an Operator cancels a confirmed booking, the Customer will receive a full 100% refund of the advance payment. Trippi will process this refund automatically and review the Operator's account to ensure platform reliability.
5. No-Show Policy
- If you are a Customer and do not show up at the designated pickup location without prior cancellation, it will be treated as a cancellation with no refund.
- If the Operator’s vehicle does not arrive, it will be treated as an Operator cancellation, and you will receive a full 100% refund of the advance.
6. Refund Processing
Eligible refunds are processed within 5-7 business days and returned to the original payment method used during the booking. You will be notified once the refund has been initiated.
7. Disputing a Charge or Decision
If you disagree with a cancellation fee or believe you are entitled to a refund due to extenuating circumstances (e.g., documented medical emergency, flight cancellation), please contact our Support Center within 7 days of the trip date. Provide any relevant documentation, and we will review your case. Trippi will mediate between you and the Operator to find a fair resolution.