1. Introduction

Welcome to Trippi. We are a platform dedicated to connecting users seeking transportation with professional vehicle operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

2. Information We Collect

We collect information that you provide directly to us, information that is collected automatically, and information from third parties. The type of information we collect depends on your role (Customer, Operator, or Driver).

A. Information You Provide to Us:

• Account Information: When you register for an account, we collect your name, email address, phone number, and a password.
• Operator & Driver Verification Data (KYC): To ensure safety and compliance, we collect significant additional information from our Operators and their Drivers. This includes business registration details, government-issued identification, and bank account information for payment processing.
• Vehicle Information: Operators must provide detailed information about their vehicles, including make, model, registration number, and seating capacity. We also require you to upload official documents such as the Vehicle Registration Certificate (RC), Insurance, and Permits, as well as pictures of the vehicle (front, side, interior).
• Booking & Transaction Data: We collect details of the trips you book or provide, including dates, times, locations, and financial details of the transaction, such as the advance amount paid.
• Communications: We collect information when you communicate with us, such as through our support center, or when you communicate with other users through our platform's messaging features.

B. Information We Collect Automatically:

• Log and Usage Data: We log information about your use of the platform, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
• Device Information: We may collect information about the device you use to access our services, including the hardware model and mobile network information.
• Cookies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Maintain Our Service: To create and manage accounts, facilitate bookings, and process payments.
• For Verification and Trust: To verify the identity and credentials of Operators, Drivers, and the safety of their vehicles. This is crucial for the security of all our users.
• To Facilitate Communication: To allow customers and operators to communicate regarding a booking.
• To Provide Customer Support: To respond to your comments, questions, and requests, and to manage support tickets.
• For Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes. For example, to respond to a subpoena or court order.
• To Improve Our Platform: To analyze usage trends and preferences to improve the user experience and develop new features.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

• Between Users: To facilitate a booking, we share relevant information between the Customer and the Operator (e.g., name, trip details).
• With Third-Party Service Providers: We share information with vendors who perform services for us, such as payment processing (Razorpay), cloud hosting, and data analytics. These vendors are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if we believe it's required by law, such as to comply with a legal obligation, to protect our rights or property, or to prevent fraud or illegal activity.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Storage & Retention

Your personal data is stored on secure servers provided by our cloud hosting partners. We retain your information for as long as your account is active with Trippi or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, booking and payment records may be kept for a certain period for accounting and tax purposes.

6. Security of Your Information

The security of your personal information is a top priority for us. We implement a variety of industry-standard security measures to maintain the safety of your data:

• Data Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
• Password Security: User account passwords are not stored in plain text; they are protected using strong, one-way hashing algorithms.
• Payment Security: We do not store your full credit card or payment instrument details. All payment transactions are processed through our secure payment gateway partner (e.g., Razorpay), which is compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
• Access Control: We limit access to personal information to employees and third-party agents who have a business need to know. They are bound by strict confidentiality agreements.

While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security, as no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

You have the right to access, update, or delete the information we have on you. You can review and update most of your account information by logging into your dashboard. If you wish to delete your account, please contact our support center.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Support Center or by emailing support@trippi.co.in.